Connect with Baked Bags Customer Care
At Baked Bags, we are committed to providing an exceptional experience from the moment you browse our collection to your very first bite. Whether you need assistance tracking a recent shipment, verifying third-party lab results, or exploring wholesale opportunities for your retail store, our dedicated customer care team is here to assist you.
Reach out to us using any of the direct channels below or complete our contact form. We aim to respond to all inquiries within 12 to 24 business hours.
Send Us a Direct Message
For the fastest resolution regarding an active order, please complete the fields below. Be sure to provide the primary email address used at checkout alongside your 5-digit order confirmation number.
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| Inquiry Type: ( Customer Support / Wholesale / Lab Tests / Other ) |
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Direct Communication Channels
Customer Support & Order Assistance
For questions regarding shipping updates, delivery tracking, damaged packages, or general product information:
Email: Info@bakedbagsedibles.com
Retail & Wholesale Partnerships
Interested in carrying Baked Bags products in your licensed dispensary or storefront? Connect directly with our account management team to review volume pricing, marketing support, and distribution details:
Wholesale Email: Info@bakedbagsedibles.com
Product Integrity & Lab Verification
Every batch of our confections undergoes rigorous third-party lab testing for purity, potency, and safety. If you need assistance accessing a Certificate of Analysis (COA) for your specific batch number:
Compliance Email: Info@bakedbagsedibles.com
Hours of Operation
Our customer care desk operates during standard business hours to ensure prompt, human assistance for all inquiries:
Monday – Friday: 9:00 AM – 6:00 PM (PST)
Saturday – Sunday: Closed (Emails sent over the weekend will be addressed first thing Monday morning)
Frequently Asked Support Questions
How long does shipping take?
Orders are processed within 1 to 2 business days. Once dispatched, standard domestic shipping typically takes 3 to 5 business days. You will receive an automated tracking link via email as soon as your shipping label is created.
Is shipping discreet?
Yes. All Baked Bags orders are packed in plain, unmarked boxes or padded mailers to ensure total privacy upon arrival.
What should I do if my order arrives melted or damaged?
During warmer summer months, temperature spikes can occasionally affect chocolate and gummy products during transit. If your package arrives damaged or melted, please take a clear photograph of the item and email it to Info@bakedbagsedibles.com along with your order number for a quick replacement.